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Before attempting a delivery we
make sure that the person is at home. We phone her /
him if the phone number is provided or send her /
him a sms. After the meeting is arranged we go to
her / his apartment and hand in her / him the gift.
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We cannot provide a delivery if
the sender has provided the wrong or incomplete
address or the telephone number.
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The gift will be delivered within 24-48
hours after your payment, provided the the recipient is at
home, her/his correct phone number and accuracy of address is provided.
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We can deliver a
gift on Saturday and Sunday provided you made an order till Friday.
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The delivery may take up to 4
days if only the address if provided without a phone
number.
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In holiday time (New Year,
Valentine's Day, March 8, Easter and others) we
strongly recommend you to make an order several days
in advance.
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The gifts/flowers cannot be
delivered on time if after the negotiated time the
recipient is not at home to accept a gift.
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In this case we leave the right
behind us to hand the gift to any person who is at
home (if the recipient is absent).
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In rare cases when a requested
item cannot be found in the city, the item can be
substituted.
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We do not refund the money if the
recipient cannot accept the order for any reason.
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We cannot cancel the order upon
your request if the present has been already bought.
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If for any reason you wish to
change or cancel your order, please notify us as
soon as possible. We will do it as long as we
receive it before the order has been sent out for
delivery, or prepared for delivery. In this case you
will be refunded 50% of your payment.
